Regular Watch Maintenance/Overhaul White Paper [2017-2018]
Other than fragmentary information that can be found on websites, the actual state of overhauls and maintenance has rarely been made public. In order to get a grasp of the current situation, we conducted an original survey of brands that mainly deal with mechanical watches. Here we list the "overhaul white papers" of all 48 brands that provided clear responses.
※2017年12月時点での情報です。
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| Vacheron Constantin [Richemont Japan] |
Mechanical: From 84,000 yen | ● Outsourcing of maintenance: No answer ●Exterior finishing during overhaul: Yes ●Number of years since production ended that repairs can be performed: All repairs have been possible since the company was founded (1755) |
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| Hublot [LVMH Watch & Jewelry Japan] |
(LVMH CSL) |
Manual winding, automatic winding: 32,000 to 52,000 yen Mechanical chronograph: 24,000 to 84,000 yen Quartz: 9000 yen to 31,000 yen Quartz chronograph: 17,000 to 72,000 yen Other complications: quote required (Some complicated mechanisms and antiques are Swiss compatible) *Prices are current as of November 2017. Prices are scheduled to be revised from 2018. |
●Number of people in the maintenance department: 5 Hublot staff ●Certification standards for watchmakers: Training and certification by a dedicated trainer in accordance with Swiss standards is required. ● Estimated overhaul period Complete service: within 30 business days ・Maintenance service: within 20 business days ● Maintenance outsourcing: Yes *However, training and certification by a dedicated trainer in accordance with Swiss standards is required. ●Exterior finishing during overhaul: Yes *However, there are exceptions for some materials and dials (exchange available). ●Models not available in Japan and estimated costs -Some models, such as old pieces and models with complex mechanisms, are only available in the home country. - All models equipped with the new movement will be compatible with the home market for one year after release. Estimates are generally free ●Number of years since production ended that repairs can be made: Currently, there are no models that cannot be repaired. Special maintenance equipment: Hublot-specific jigs, especially the blade attachment tools for Unico watches, are specially designed to control the pressure applied by a computer. |
| H. Moser [East Japan] |
Manual winding: from 8 yen Automatic: From 84,000 yen Other complications: quote required (Because repair approval has not been received from the home country) *The above prices are included in the bonus for regular domestic purchases (including recommended replacement parts such as the second wheel, anchor, and pinion, worth between 40,000 and 50,000 yen). *For products purchased overseas or parallel imports, international prices will be applied (above price + 1 to 2 yen, excluding recommended replacement parts) |
●Number of people in the maintenance department: 2 watchmakers, 1 receptionist ●Certification standards for watchmakers: Certification by a service manager in Switzerland is required. ● Maintenance outsourcing: No ●Exterior finishing at the time of overhaul: Yes (case polish) ●Models not available in Japan and estimated costs -Perpetual calendar, perpetual moon, tourbillon, etc. Estimates are free but subject to change ● Estimated repair costs for models not available in Japan Perpetual calendar: From 25 yen ・Perpetual Moon: From 20 yen ・The delivery time for Switzerland is approximately 3 months. ●Number of years since production ended that repairs can be performed: All items from 2005 onwards are repairable (as production is still ongoing), but antique items from before that date cannot be repaired. |
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| HYT [Eau Rouge] |
*Due to the special mechanism, all products are available in Switzerland and require a quote. | ||
| F.P. Journe [Montres Journe Japon] |
Manual winding: From 157,000 yen (delivery time 2-3 months) Automatic: From 248,000 yen (delivery time 2-3 months) Tourbillon: 397,000 yen (delivery time: 3-4 months) Minute repeater: 50 yen (delivery time: 3-4 months) Other complications: from 332,000 yen (delivery time: approximately 4 months) Quartz: Released in 2014, no paid repairs have been performed |
●Number of people in the maintenance department: Approximately 5 people ● Maintenance outsourcing: No ●Exterior finishing during overhaul: Yes (RG and Pt only. Dials can be cleaned but not repainted. However, as the company has its own dial workshop, reproduction is possible.) ●Models not available in Japan and estimated costs ・No overhaul work is performed in Japan as there is no Swiss headquarters certified watchmaker on-site. ●Number of years since production ended that repairs can be performed: No time limit Special maintenance equipment: Abrasives and buffing machines for tantalum cases |
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| ebel [Muraki] |
Manual winding, automatic: 5 yen (delivery time: approximately 2 months) Mechanical chronograph: 65,000 yen (delivery time: approximately 2 months) |
●Number of people in the maintenance department: 4 ●Certification standards for watchmakers: None ● Maintenance outsourcing: Yes ●Exterior finishing during overhaul: Yes (basically outsourced) ●Models not available in Japan and estimated costs ・Models equipped with special mechanisms ・Free estimates (however, estimate cancellation fee is 3 yen) ●Number of years since production ended that repairs can be made: No restrictions on the number of years (repairs can be made as long as possible) |
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| Audemars Piguet [Audemars Piguet Japan] |
Manual winding: From 65,000 yen (Delivery time: from 2 months) Automatic: From 87,000 yen (Delivery time: from 2.5 months) Mechanical chronograph: From 13 yen (Delivery time: from 2.5 months) Perpetual calendar: From 157,000 yen (delivery time: from approximately 3 months) Other complications: quote required Quartz: From 44,000 yen (Delivery time: from 1.5 months) |
●Number of people in the maintenance department: 21 ●Certification standards for watchmakers: In-house standards ● Maintenance outsourcing: Outsourcing to certified service centers ●Exterior finishing during overhaul: Yes (separate cost) *Exterior finishing is available only for stainless steel (except for black coating), various 18K gold, platinum, titanium, and tantalum. ●Models not available in Japan and estimated costs -Complications such as tourbillon, minute repeater, and sonnerie. - Old pieces designated by Switzerland. ・There is no cost to create an estimate, but a deposit is required when creating an estimate. A cancellation fee is required when canceling an estimate. ●Number of years since production ended that repairs can be performed: All mechanical watches can be repaired regardless of the year of manufacture. Quartz watches can only be repaired if parts are in stock. Special maintenance equipment: Many types of screwdrivers are available for exterior use. |
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| omega [Swatch Group Japan] |
Manual winding, automatic winding: from 56,000 yen Mechanical chronograph: From 76,000 yen Quartz: From 45,000 yen Quartz chronograph: from ¥5 |
●Number of employees in the maintenance department: Not disclosed ●Certification standards for watchmakers: Training and certification programs established by the Swiss headquarters ● Outsourcing maintenance: No answer ●Exterior finish at time of overhaul: Yes (SS, gold, Pt, Ti) *Dial refinishing is available in Switzerland ●Models not available in Japan and estimated costs ・Center tourbillon and other designated models ・Free estimates (delivery costs will be charged separately: 1 yen) ●Number of years since production ended that repairs can be made: Not disclosed. Old pieces are also repaired as much as possible at the Swiss headquarters. Special maintenance equipment: We use the same equipment as our Swiss headquarters, as well as designated equipment. |
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| Carl F. Bucherer [Bucherer Japan] |
Manual winding, automatic: 45,000 yen Chronograph: 65,000 yen Quartz: 27,000 yen Other complications: Quote required |
●Number of people in the maintenance department: 1 person (Platinum qualification as listed below) ●Certification standards for watchmakers: There are training levels of silver, gold, and platinum depending on the type of movement. To obtain each level, training is required in Switzerland. ● Outsourcing of maintenance: Yes (exterior finishing and soldering of 18K gold cases only) ●Exterior finishing during overhaul: Yes Lightly polished case (SS, 18K gold), soldered (18K gold) ●Model not available in Japan - Manero Tourbillon, Manero Chrono Perpetual (due to the lack of a parts supply system and a training program for the workmanship) ●Number of years since production ended that repairs can be made: Currently, there are no models that cannot be repaired. Special maintenance equipment: None |
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| Cartier [Richemont Japan] |
Complete service: From 42,390 yen Battery replacement service: from 5130 yen |
● Outsourcing maintenance: No answer ●Exterior finishing during overhaul: Yes (in Japan, only case and bracelet finishing is available, all materials are available) |
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| Cuervo y Sobrinos [Muraki] |
Manual winding, automatic: 45,000 yen Chronograph: 65,000 yen |
●Number of people in the maintenance department: 4 ●Certification standards for watchmakers: None ● Maintenance outsourcing: Yes ●Exterior finishing during overhaul: Yes (basically outsourced) ●Models not available in Japan and estimated costs -A watch equipped with a special mechanism. ・Free estimates (cancellation fee of 3 yen if estimate is cancelled) ●Number of years since production ended that repairs can be made: No restrictions on the number of years (repairs can be made as long as possible) Special maintenance equipment: None |
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| Custos [World Commerce] |
Automatic: 72,000 yen (delivery time: approximately 5 weeks) Chronograph: 92,000 yen (delivery time: approximately 5 weeks) Other complications: 88,000 yen (delivery time: 5 weeks or more) |
●Number of people in the maintenance department: 29 ●Certification standards for watchmakers: Regular training. CMW certification is recommended. ● Maintenance outsourcing: Yes (special processing such as engraving) ●Exterior finishing during overhaul: Yes Finishing of 18K gold, SS, Ti, etc. is possible. As it is basically a Swiss service, all are subject to a fee. ●Models not available in Japan and estimated costs - Case finishing and glass replacement are generally handled in Switzerland. ・When canceling a quote, a cancellation fee may be charged, including shipping and insurance fees. ●Number of years since production ended that repairs can be made: None at present. However, exterior parts may need to be replaced with parts from current products. Special maintenance equipment: jig borer, anchor angle adjuster, laser machine |
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| Glycine [DKSH Japan] |
Manual winding, automatic: 3 to 4 yen Mechanical chronograph: ¥5 to ¥6 Quartz: 3 to 4 yen Quartz chronograph: ¥4 |
● Outsourcing maintenance: No answer | |
| Glashütte Original [Swatch Group Japan] |
Manual winding, automatic: from 48,000 yen Quartz: From 39,000 yen Other complications: from 51,000 yen |
●Number of employees in the maintenance department: Not disclosed ●Certification standards for watchmakers: Training and certification programs established by the German headquarters ● Outsourcing maintenance: No answer ●Exterior finish at time of overhaul: Yes (SS, gold, Pt) *Dial refinishing is available in Germany. ●Models not available in Japan and estimated costs: According to the regulations of the German headquarters (an additional 1 yen for shipping costs) ●Number of years since production ended that can be repaired: Not disclosed. Old pieces are also repaired as much as possible at the German headquarters. Special maintenance equipment: We use the same equipment as our German headquarters, as well as designated equipment. |
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| Graham [DKSH Japan] |
Manual winding, automatic winding: 17,000 to 115,000 yen Mechanical chronograph: ¥7 to ¥8 Quartz: 40,000 to 55,000 yen Quartz chronograph: ¥55,000 to ¥60,000 Other complications: Quote required |
● Outsourcing maintenance: No answer | |
| Grand Seiko | Manual winding, automatic: from 48,000 yen Quartz: From 39,000 yen Spring Drive: From 47,000 yen Spring Drive Chronograph: From 74,000 yen |
●Number of people in the maintenance department: 122 ● Certification standards for watchmakers: Introducing a Meister system is under consideration ● Maintenance outsourcing: No In some cases, the local service center branch will handle the matter. ●Exterior finishing during overhaul: Yes (light polishing of case and bracelet. Full polishing is available for an additional fee. Exterior repairs other than full polishing are also charged separately) |
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| Concorde [Yoshidia] |
Manual winding: From 6 yen (delivery time: approximately 3 months) Automatic: From 4 yen (delivery time: approximately 2 months) Mechanical chronograph: From 6 yen (delivery time: approximately 3 months) Quartz: From 30,000 yen (Delivery time: about one month) Quartz chronograph: From 50,000 yen (delivery time: approximately one month) Other complications: from 7 yen |
●Number of people in the maintenance department: 3 ● Maintenance outsourcing: No ●Models that cannot be shipped domestically and estimated costs: Models that have been out of production for several decades (especially expensive jewellery watches and watches with complicated functions) may have to be sent to Switzerland. ●Number of years since production ended that repairs can be performed: Even for discontinued models, repairs can be performed at our in-house service center. Since parts are held in the home country for 10 years, if parts become unavailable after that period, repairs may not be possible. |
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| Citizen (including Campanola) |
Citizen Watch ・A grade (base price over 200,000 yen): 21,000 yen ・B-class (base price 100,000 yen or more but less than 200,000 yen): 17,000 yen ・C grade (base price over 50,000 yen to under 100,000 yen): 13,000 yen ・D class (unit price 2 to 5 yen): 1 yen ・E class (base price 1 to 2 yen): 8000 yen ・F-class (base price less than 1 yen): 4000 yen The Citizen, Campanola, Citizen Series Eight, Eco-Drive One Mechanical Model Type 1 (Cal. 0910): 4 yen Mechanical Model Type 2 (Cal. Y513): 6 yen ・Quartz (3-hand type): 3 yen ・Quartz (multi-hand type): 35,000 yen Paul Smith Swiss Collection ・Mechanical: 4 yen Mechanical chronograph: 5 yen ・Quartz: 25,000 yen ・Quartz chronograph: 3 yen |
●Number of people in the maintenance department: 129 ●Certification standards for watchmakers: Meister system, etc. ● Maintenance outsourcing: No ●Exterior finishing at the time of overhaul: Yes (some high-end products have case polishing) ●Number of years since production ended that repairs can be performed: For general products, parts are secured for 7 or 10 years. However, since movements are manufactured in-house, disassembly and cleaning can be performed even if the number of years exceeds the above. Special maintenance equipment: Radio wave sensitivity adjustment device |
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| Jaquet Droz [Swatch Group Japan] |
Manual winding, automatic: from 7 yen Other complications: from 51,000 yen |
●Number of employees in the maintenance department: Not disclosed ●Certification standards for watchmakers: Based on training and programs established by the Swiss headquarters ● Outsourcing of maintenance: No answer ●Exterior finish during overhaul: Yes (SS, gold, Ti) *Dial refinishing is available in Switzerland ●Models not available in Japan and estimated costs: ・Based on regulations of the Swiss headquarters (an additional 1 yen for shipping costs) ●Number of years since production ended that repairs can be made: Not disclosed. Old pieces are also repaired as much as possible at the Swiss headquarters. Special maintenance equipment: We use the same equipment as our Swiss headquarters, as well as designated equipment. |
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| Chanel [Chanel] |
Manual winding, automatic: from 48,000 yen Mechanical chronograph: From 78,000 yen Quartz: Battery replacement service 6000 yen, total service from 35,000 yen Other complications: Quote required (quality control carried out in Switzerland) |
●Number of employees in the maintenance department: Not disclosed ●Certification criteria for watchmakers: Technicians who have completed training by a technical trainer in Switzerland ● Maintenance outsourcing: Not disclosed ●Exterior finishing during overhaul: Yes Polishing of cases (excluding some materials), various plating processes, brazing, chain shaping, stone setting, etc. ●Models not available in Japan and estimated costs: - Tourbillon, Monsieur de Chanel, J12 Retrograde Mystérieuse, Mademoiselle Privée Coromandel and some jewelry watches with complicated mechanisms. ・If shipping to Switzerland, it will take approximately 2-3 months to receive a quote, and the repair period will be approximately 6 months. ●Number of years that repairs can be performed after the end of production: As long as replacement parts continue to be supplied from Switzerland Special maintenance equipment: We use watch repair equipment specified by Switzerland. |
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| Chopard [Chopard Japan] |
Manual winding, automatic winding: 48,000 to 88,000 yen (delivery time: approximately 4 weeks) Mechanical chronograph: 68,000 to 102,000 yen (delivery time: approximately 4 weeks) Quartz: 34,000 to 48,000 yen (delivery time: approximately 2 weeks) Quartz Chronograph: 66,000 yen (delivery time: approximately 2 weeks) Other complications: Quote required |
●Number of people in the maintenance department: 13 ●Certification standards for watchmakers: Training and certification program by four certified trainers from around the world ● Outsourcing of maintenance: Yes (If the company's capacity is exceeded, maintenance of basic models may be outsourced to a partner company) ●Exterior finishing during overhaul: Yes. Available as an option for SS, YG, RG, WG, and Pt. Materials that cannot be refinished, such as DLC processed parts and ceramics, can be replaced. ●Models not available in Japan and estimated costs: - Old pieces and some complication models are handled by the Swiss headquarters. ・Swiss estimates are free, including cancellation fees ●Number of years since production ended that repairs can be performed: Currently, we can handle models from 40 to 50 years ago at our Swiss headquarters. Special maintenance equipment: UV adhesive irradiator (30-second type), two-component adhesive oven (4-hour type), submerged waterproof tester, crystal removal jig |
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| Sinn [Hotta] |
Automatic: From 84,000 yen Mechanical chronograph: 48,000 yen Quartz: 27,000 yen *If you have a warranty card from a domestic authorized retailer, you will receive a 50% discount off the above price. |
●Number of people in the maintenance department: 7 ●Certification standards for watchmakers: None ● Maintenance outsourcing: No ●Exterior finishing at the time of overhaul: None ●Models not available in Japan and estimated costs: ・Hydro models are compatible with Germany because they require oil filling. Also, the original 155 model is compatible with Germany because there are no parts for it. ・Free estimates ●Number of years since production ended that repairs can be performed: No particular regulations Special maintenance equipment: Protective gas filling machine for Ar dry technology |
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| ZENITH [LVMH Watch & Jewelry Japan] |
(LVMH CSL) |
・Elite (1A Simple): 43,000 yen ・Elite (1B Complication): 51,000 yen ・El Primero (2A Simple): 55,000 yen El Primero (2B Complication): 65,000 yen ・El Promelo (2C Haute Horlogerie): Quote required ・Old model (3A quartz): 26,000 yen ・Old model (3B mechanical): Quote required ・Old model (3C table clock): Quote required |
●Number of people in the maintenance department: 7 Zenith staff ●Certification standards for watchmakers: Training and certification by a dedicated trainer in accordance with Swiss standards is required. ● Maintenance outsourcing: Yes *However, training and certification by a trainer in accordance with Swiss standards is required. ●Exterior finishing during overhaul: Yes Polishing and brazing can be done almost domestically. Printed dials must be sent to the home country. ●Models not available in Japan and estimated costs: ・Some models, such as old pieces and models with complicated mechanisms, can be estimated and repaired in Switzerland. In addition, all models equipped with new movements can be estimated and repaired in Switzerland for one year after release. Estimates are generally free ●Number of years since production ended that repairs can be made: Currently, there are no models that cannot be repaired. Special maintenance equipment: Zenith-specific jigs and tools. Wich-made equipment will be introduced to inspect the 1/100th-second chronograph for the Defy El Primero 21 model. |
| Tag Heuer [LVMH Watch & Jewelry Japan] |
(LVMH CSL) |
手巻き、自動巻き： 4万8600円～6万3180円（納期3～4週間／会員価格3万2400円～4万2120円） 機械式クロノグラフ： 6万4800円～8万4240円（納期3～4週間／会員価格4万3200円～5万6160円） Quartz: 32,400 yen (delivery time 3-4 weeks / member price 21,600 yen) Quartz Chronograph: 48,600 yen (delivery time 3-4 weeks / member price 32,400 yen) Other complications: 113,400 yen (member price 75,600 yen) |
●Number of people in the maintenance department: 25 TAG Heuer staff ●Certification standards for watchmakers: Training and certification by a dedicated trainer in accordance with Swiss standards is required. ● Maintenance outsourcing: Yes ●Exterior finishing during overhaul: Yes However, materials that cannot be polished or brazed (ceramics, PVD processing, etc.) are not eligible for replacement. Dials are generally replaceable, but repainting must be done in Switzerland. ●Models not available in Japan and estimated costs: ・Some models, such as old pieces and models with complicated mechanisms, can be estimated and repaired in Switzerland. In addition, all models equipped with new movements can be estimated and repaired in Switzerland for one year after release. Estimates are generally free ●Number of years since production ended that repairs can be performed: Models that have been out of production for approximately 10 to 15 years may be difficult to repair. Special maintenance equipment: We have dedicated TAG Heuer tools and a high-pressure waterproof testing machine capable of measuring depths of over 1000m. |
| Czapek [Noble Styling] |
There are currently very few stocks available, so no results | ● Maintenance outsourcing: Yes ●Exterior finishing during overhaul: Yes 18K gold and XO steel finishing can be done domestically. Dials are almost impossible. ●Models that cannot be handled in Japan and estimated costs: Depends on the condition of the watch Special maintenance equipment: None |
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| Tiffany [Tiffany & Co. Japan Inc.] |
Manual winding, automatic winding: From 65,000 yen (delivery time: approximately 5 weeks) Mechanical chronograph: From 48,000 yen (delivery time: approximately 7 weeks) Quartz: From 26,000 yen (delivery time: approximately 5 weeks) Quartz chronograph: From 43,800 yen (delivery time: approximately 5 weeks) Other complications: from 51,000 yen |
●Number of people in the maintenance department: 3 ●Certification standards for watchmakers: Yes ● Maintenance outsourcing: Yes ●Exterior finishing during overhaul: Yes Polishing the case, bracelet, and buckle, and soldering the lugs and buckle (excluding silver cases) ●Models not available in Japan and estimated costs: - Special mechanisms such as minute repeaters and tourbillons cannot be repaired in Japan. ・Free estimates ●Number of years since production ended that repairs can be performed: No restrictions Special maintenance equipment: No answer |
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| Nomos Glashütte [Osawa Shokai] |
Manual winding (with three hands and date): 33,000 yen Manual winding (with power reserve): 43,000 yen Automatic: (with three hands and date): 40,000 yen Automatic: (with GMT and world timer) 55,000 yen *Parts cost will be quoted separately |
●Number of people in the maintenance department: 15 ●Certification standards for watchmakers: None ● Maintenance outsourcing: No ●Exterior finish at time of overhaul: Yes (SS or 18K gold) ●Models not available in Japan and estimated costs: None ●Number of years since production ended that repairs can be made: This depends on the German market, so it is not possible to answer. ●Special maintenance equipment, etc.: All necessary equipment is available |
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| Patek Philippe [Patek Philippe Japan] |
Manual winding: 11 yen Automatic: 31,000 yen Annual calendar etc.: 158,000 yen Chronograph, perpetual calendar: 219,000 yen Quartz: 27,000 yen Other complications (perpetual calendar chronograph): 279,000 yen |
●Number of people in the maintenance department: 20 ●Certification standards for watchmakers: Training at the Swiss headquarters and passing a qualification exam are required. Qualifications are divided into levels according to the complexity of the movement. ● Maintenance outsourcing: No ●Exterior finishing during overhaul: Yes Case polishing is available for a fee. Compatible with all materials. Repairs to deep scratches, brazing the case, and other exterior and dial repairs are handled at our headquarters in Switzerland. ●Models not available in Japan and estimated costs: - Grand Complication, a classic model from over 20 years ago. Estimated costs are as follows: 16,000 yen for models from 1971 onwards, 61,000 yen for models from before 1970, and 122,000 yen for complications from before 1970 (no refunds in case of cancellation). ●Number of years since production ended that repairs can be performed: All products have been repairable since the company was founded (1839). Special maintenance equipment: Laminar flow (airflow purifier/device to prevent dust from entering during casing), etc. |
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| Parmigiani Fleurier [Parmigiani Fleurier Japan] |
Manual winding: 75,000 to 140,000 yen Automatic: From 84,000 yen Mechanical chronograph: from 13 yen Quartz: From 39,000 yen Other complications: from 17 yen |
●Number of people in the maintenance department: 3 ●Certification standards for watchmakers: Five levels are set. Only level 5 watchmakers can handle grand complications. ● Outsourcing maintenance: No answer ●Exterior finishing at the time of overhaul: Yes (case polish) ●Models not available in Japan and estimated costs: ・Chronographs are available in Japan. Perpetual calendars and grand complications are available in Switzerland. Estimates are free, but cancellation fees apply ●Number of years since production ended that repairs can be performed: Basically, all repairs can be performed Special maintenance equipment: None |
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| Favre-Leuba [Swiss Prime Brands] |
Automatic: From 3 yen (delivery time: approximately 4 weeks) Mechanical chronograph: From 48,000 yen (delivery time: approximately 4 weeks) Quartz: From 26,000 yen (delivery time: approximately 4 weeks) |
●Number of people in the maintenance department: 4 ●Certification standards for watchmakers: None ● Maintenance outsourcing: No ●Exterior finishing during overhaul: Yes (SS, 18K gold only) ●Models that cannot be handled domestically and estimated costs: Basically, all are handled domestically ●Number of years since production ended that repairs can be made: Currently, there are no models that cannot be repaired. Special maintenance equipment: Waterproof testing equipment for 50 atmospheres or more, dedicated case opener |
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| Fortis [Hotta] |
Manual winding, automatic: from 48,000 yen Mechanical chronograph: From 78,000 yen Quartz: 27,000 yen Quartz chronograph: 38,000 yen *If you have a warranty card from a domestic authorized retailer, you will receive a 50% discount off the above price. |
●Number of people in the maintenance department: 7 ●Certification standards for watchmakers: None ● Maintenance outsourcing: No ●Exterior finishing at the time of overhaul: None ●Models not available in Japan and estimated costs: - B-47 Mysterious Planet, F-43 Jumping Hour, Chrono Alarm. Due to lack of parts and complicated adjustments, these are made in Switzerland. ・Free estimates ●Number of years since production ended that repairs can be performed: No restrictions Special maintenance equipment: None |
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| Breitling [Breitling Japan] |
(Studio Breitling) |
Automatic: From 8 yen (delivery time: approximately 5 weeks) Chronograph: From 10 yen (delivery time: approximately 5 weeks) Quartz: From 75,000 yen (delivery time: approximately 5 weeks) Quartz chronograph: From 85,000 yen (delivery time: approximately 5 weeks) Other complications: From 125,000 yen (delivery time: approximately 5 weeks) *Special pricing available for Club Breitling members (those who purchase from authorized domestic retailers) |
●Number of people in the maintenance department: 30 ●Certification standards for watchmakers: Breitling has its own training system ● Maintenance outsourcing: Yes ●Exterior finishing during overhaul: Yes It is possible to choose not to polish the case (Bright Light, DLC processed models, and models with rubber cannot be polished). ●Models not available in Japan and estimated costs: - Rattrapantes and tourbillons up until the 1990s were sent to Switzerland. ・Estimates are free, but there is a cancellation fee of 1 yen ●Number of years since production ended that repairs can be performed: Parts will be available for approximately 10 years after production ends. Maintenance will be performed as much as possible. Special maintenance equipment: Workbench with automatic turntable, electric torque driver, super quartz tester, in-house developed quartz tester, static eliminator for workbench |
| Franck Muller [World Commerce] |
Manual winding: 66,000 yen (delivery time: approximately 5 weeks) Automatic: 72,000 yen (delivery time: approximately 5 weeks) Mechanical chronograph: 96,000 yen (delivery time: approximately 5 weeks) Quartz: 42,000 yen (delivery time: approximately 5 weeks) Quartz Chronograph: 66,000 yen (delivery time: approximately 5 weeks) Other complications: From 96,000 yen (delivery time: from 5 weeks) |
●Number of people in the maintenance department: 29 ●Certification standards for watchmakers: Regular training provided. CMW certification recommended. ● Maintenance outsourcing: Yes (special processing such as engraving) ●Exterior finishing during overhaul: Yes (18K gold, Pt, SS case polishing and case padding) ●Models not available in Japan and estimated costs: PVD processing and maintenance work for the Aeternitas Mega 4 are sent to Switzerland. ●Number of years since production ended that repairs can be made: There are currently no discontinued models. Basically, interior repairs will be possible in the future. Regarding exterior repairs, if the model has changed, there is a possibility that parts will be replaced with current parts. Special maintenance equipment: Sig borer, ankle angle adjuster, laser machine |
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| Blancpain [Swatch Group Japan] |
Manual winding, automatic: from 7 yen Mechanical chronograph: From 78,000 yen Other complications: from 51,000 yen |
●Number of employees in the maintenance department: Not disclosed ●Certification standards for watchmakers: Training and programs established by the Swiss headquarters ● Outsourcing maintenance: No answer ●Exterior finish at time of overhaul: Yes (SS, gold, Ti, Pi) *Dial refinishing is available in Switzerland ●Models not available in Japan and estimated costs: According to the regulations of the Swiss headquarters (an additional 1 yen for shipping costs) ●Number of years since production ended that repairs can be made: Not disclosed. Old pieces are also repaired as much as possible at the Swiss headquarters. Special maintenance equipment: We use the same equipment as our Swiss headquarters, as well as designated equipment. |
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| Bvlgari [LVMH Watch & Jewelry Japan] |
(LVMH CSL) |
Manual winding, automatic winding: 17,000 to 115,000 yen Mechanical chronograph: ¥20,000 to ¥84,000 Quartz: 11,000 yen to 60,000 yen Quartz chronograph: 17,000 to 72,000 yen Other complications: Quote required |
●Number of employees in the maintenance department: Not disclosed ●Certification standards for watchmakers: Training and certification by a dedicated trainer in accordance with Swiss standards is required. ● Estimated overhaul period Complete service: 4 weeks ・Maintenance service: 3 weeks ● Maintenance outsourcing: Yes *However, training and certification by a dedicated trainer in accordance with Swiss standards is required. ●Exterior finishing during overhaul: Yes *However, materials that cannot be polished or brazed (ceramics, PVD processing, Magic Gold, etc.) can be replaced. Dials can generally be replaced, but if repainting is required, it will be handled by a Swiss company. ●Models not available in Japan and estimated costs: ・Haute Horlogerie and antique models are available for quotes and repairs in the home country. In addition, all models equipped with new movements are available for quotes and repairs in the home country for one year after release. Estimates are generally free ●Number of years since production ended that repairs can be performed: Currently, there are no models that cannot be repaired, but there may be exceptions. Special maintenance equipment: Bulgari-specific jigs and tools are available. |
| breguet [Swatch Group Japan] |
Manual winding: From 68,000 yen Automatic: From 84,000 yen Mechanical chronograph: From 78,000 yen Other complications: from 51,000 yen |
●Number of employees in the maintenance department: Not disclosed ●Certification standards for watchmakers: Training and programs established by the Swiss headquarters ● Outsourcing maintenance: No answer ●Exterior finish at time of overhaul: Yes (SS, gold, Ti, Pt) *Dial refinishing is available in Switzerland ●Models not available in Japan and estimated costs: - Minute repeaters and antiques will be quoted and repaired at our headquarters in Switzerland. ・Estimates are free (an additional 1 yen will be charged for shipping costs). ・Some perpetual calendars and tourbillons can be repaired in Japan. ●Number of years since production ended that repairs can be performed: All are accepted Special maintenance equipment: We use the same equipment as our Swiss headquarters, as well as designated equipment. |
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| Bell & Ross [All Blue] |
Manual winding: From 68,000 yen Automatic: From 84,000 yen Mechanical chronograph: From 78,000 yen Quartz: From 39,000 yen Quartz chronograph: From 65,000 yen Other complications: from 51,000 yen (50% off when you present a warranty card issued by a domestic authorized retailer) |
●Number of people in the maintenance department: A few ●Certification standards for watchmakers: None ● Maintenance outsourcing: Yes *If necessary, we will handle the process in a workshop that complies with the standards of the home country. ●Exterior finishing during overhaul: Yes Stainless steel case finishing is available at an additional cost. ●Models not available in Japan and estimated costs: - For tourbillon and special models, quotes are from the country of origin. ・Estimated shipping cost: 4 yen ●Number of years since production ended that repairs can be made: Not specified Special maintenance equipment: Special tools available for each model |
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| Bovet [DKSH Japan] |
Manual winding, automatic: 6 to 8 yen Mechanical chronograph: From 8 yen Quartz: 5 yen Other complications: Quote required |
● Outsourcing maintenance: No answer | |
| Maurice Lacroix [DKSH Japan] |
Manual winding, automatic: 45,000 to 60,000 yen Mechanical chronograph: ¥7 to ¥8 Quartz: 40,000 to 55,000 yen Quartz chronograph: ¥55,000 to ¥60,000 Other complications: Quote required |
● Outsourcing maintenance: No answer | |
| Moritz Grossmann [Moritz Grossmann Japan] |
(The recommended overhaul period has not yet been reached since the start of domestic sales.) |
ー | ● Maintenance outsourcing: Yes ●Exterior finishing during overhaul: Yes (case polishing, etc.) |
| A. Lange & Söhne [Richemont Japan] |
Manual winding: From 68,000 yen Automatic: From 84,000 yen Other complications: from 51,000 yen |
● Outsourcing maintenance: No answer ●Exterior finishing during overhaul: Yes (polishing and refurbishing are available for all materials) ●Models not available in Japan and estimated costs: Some movements are made in Germany. ●Number of years since production ended that repairs can be performed: Since the company was founded in 1845, the company has basically been able to repair all items. However, as all pocket watches are received at the head office and repairs often require special skills and time, they are currently temporarily suspended (until repair work catches up with orders). |
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| Richard Mille [Richard Mille Japan] |
Manual winding, automatic winding: From 30 yen (delivery time: from 6 weeks) Mechanical chronograph: From 45 yen (delivery time: from 6 weeks) Other complications: Quote required except for tourbillon (tourbillon: 80 yen, delivery time: 8 weeks or more) |
●Number of people in the maintenance department: 5 ●Certification standards for watchmakers: Training for each model is provided by certified technicians at the Swiss headquarters. ● Maintenance outsourcing: No ●Exterior finish at time of overhaul: Yes Gold, Ti case polished ●Models not available in Japan and estimated costs: Repairs are only available in Switzerland for watches that have been approved for repair in Switzerland by the Swiss headquarters and for models that have been trained and approved by authorized technicians. ●Number of years since production ended that repairs can be performed: All repairs are possible Special maintenance equipment: Richard Mille dedicated tools |
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| Louis Vuitton [Louis Vuitton Japan] |
All quotes are based on individual conditions and content. | ●Number of employees in the maintenance department: Not disclosed ●Certification standards for watchmakers: Yes ● Maintenance outsourcing: No ●Exterior finishing at the time of overhaul: Yes Case polish ●Models that cannot be handled in Japan and estimated costs: Some complicated watches are handled in Switzerland. ●Number of years since production ended that repairs can be performed: Depends on the individual condition and the contents of the estimate |
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| Louis Erard [Osawa Shokai] |
Manual winding (with three hands and date): 33,000 yen Manual winding (with power reserve): 43,000 yen Automatic: (with three hands and date): 40,000 yen Automatic: (with GMT and world timer) 55,000 yen *Parts cost requires a quote |
●Number of people in the maintenance department: 15 ●Certification standards for watchmakers: None ● Maintenance outsourcing: No ●Exterior finishing during overhaul: Yes ●Models not available in Japan and estimated costs: None ●Number of years since production ended that repairs can be performed: This depends on the manufacturer, so we cannot answer this question. Special maintenance equipment: All necessary equipment is available |
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| Louis Moinet [Muraki] |
Manual winding, automatic: 6 yen (delivery time: approximately 2 months) Mechanical chronograph: 7 yen (delivery time: approximately 2 months) |
●Number of people in the maintenance department: 4 ●Certification standards for watchmakers: None ● Maintenance outsourcing: Yes ●Exterior finishing during overhaul: Yes (basically outsourced) ●Models not available in Japan and estimated costs: -A watch equipped with a special mechanism. ・Free estimate, cancellation fee 3 yen ●Number of years since production ended that repairs can be made: None (repairs can be made as much as possible) Special maintenance equipment: None |
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| Romain Gauthier [Swiss Prime Brands] |
Manual winding: From 11 yen (delivery time: approximately 8 weeks) Automatic: From 14 yen (delivery time: approximately 8 weeks) Other complications: From 18 yen (delivery time: 8 to 12 weeks) |
●Number of people in the maintenance department: No domestic maintenance engineers ●Certification standards for watchmakers: Response by Romain Gauthier ● Maintenance outsourcing: No ●Exterior finishing during overhaul: Yes (performed on all materials) ●Models not available in Japan and estimated costs: - All watches can be repaired in Switzerland. ・Free estimates ●Number of years since production ended that repairs can be performed: No time limit Special maintenance equipment: None required as this is required by Roman Gauthier. |
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| Rolex [Rolex Japan] |
All orders require a quote (delivery time is approximately 4 weeks after quote approval) | ●Number of people in the maintenance department: Approximately 300 people, including administrative staff ●Certification standards for watchmakers: Yes ● Maintenance outsourcing: No ●Exterior finishing during overhaul: Yes Polishing (brazing is only available in special cases) ●Models not available in Japan and estimated costs: Only a few special models and parts are repaired by the Swiss headquarters ●Number of years since production ended that repairs can be performed: Approximately 25 years after production ends, but some models can be maintained even after that. Special maintenance equipment: Rolex-specific tools |
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| Longines [Swatch Group Japan] |
Manual winding: 29,000 yen Automatic: 31,000 yen Mechanical chronograph: 48,000 yen Quartz: 27,000 yen Quartz chronograph: 38,000 yen Other complications: from 51,000 yen |
●Number of employees in the maintenance department: Not disclosed ●Certification standards for watchmakers: Training and programs established by the Swiss headquarters ● Outsourcing maintenance: No answer ●Exterior finish at time of overhaul: Yes (SS, gold) *Dial refinishing is available in Switzerland ●Models not available in Japan and estimated costs: According to the regulations of the Swiss headquarters (an additional 1 yen for shipping costs) ●Number of years since production ended that repairs can be performed: Old pieces can also be repaired as much as possible at our Swiss headquarters. Special maintenance equipment: We use the same equipment as our Swiss headquarters, as well as designated equipment. |
