Regular overhauls are essential to maintaining the condition of a watch that will accompany you through life. Among watch manufacturers, TAG Heuer offers a comprehensive maintenance service.
TAG Heuer and Overhaul
A watch is not just a tool for telling time, but also a companion that accompanies you in both business and private life. As you wear it, you may grow to love it more and treat it as if it were a friend or even your own child.
TAG Heuer watches are well worth the love and care they receive. Each model is first-rate in every respect, including finish, practicality, and brand value.
To enjoy such an important watch for a long time, you must not forget to have it overhauled. Let's take a look at overhauls once again.
The need for an overhaul
Each part used in a watch is coated with lubricant to prevent wear, but if the watch is used for a long period of time, the internal lubricant will deteriorate, causing the parts to wear out and become more susceptible to damage.
Therefore, they require periodic overhauls, in which they are disassembled, cleaned, and inspected. This applies to both quartz and mechanical watches. The lubricant deteriorates over time in the same way, so the need for overhauls remains the same.
If anything, this is even more important in automatic movements, as the spring is constantly being wound while the watch is in operation, meaning that the oil on the barrel wall where the spring is housed tends to run out.
If the oil in this area runs out, torque beyond the design limit will be generated, increasing the load on each gear, and accelerating wear on the parts.
Estimated overhaul interval for TAG Heuer
TAG Heuer recommends an overhaul every four to six years.
However, the appropriate timing varies depending on the model, and also on the usage environment and storage conditions.
If you want to take better care of your watch, you can ask your authorized dealer about the appropriate period for your model. Also, if you notice any minor issues or concerns, ask the expert staff for advice.
TAG Heuer Warranty
Highly acclaimed around the world, TAG Heuer is a prestigious brand with many users in various countries. Its name recognition and reliability are among the best of the famous brands.
TAG Heuer does not simply offer watches as a tool for telling time, but also as luxury items, which is why it has earned the reputation of being a luxury brand.
Befitting the technology and reputation they have cultivated over the years, TAG Heuer's warranty is sufficient to give users peace of mind. Let's take a look at the details of the warranty.
International warranty details
What if it breaks down during use? Models purchased from authorized retailers come with a two-year international warranty from the date of purchase. This guarantee covers free repairs if a malfunction occurs while using the product according to the manual.
In addition, if a manufacturing defect is found, the watch will be repaired or replaced free of charge under certain conditions for up to two years from the date of purchase. This warranty is valid in all countries where TAG Heuer watches are distributed.
Conditions for using the warranty
When requesting repairs, you must present the international warranty card, which must include the date of purchase, product number, serial number, and the name of the authorized dealer. Repairs will not be accepted without this warranty card.
Additionally, the serial number stamped on the case must be clearly legible. Please note that the warranty will be void if the original serial number has been removed, altered, tampered with, erased, worn, or otherwise rendered illegible.
This international warranty is only valid for products purchased from an authorized TAG Heuer retailer.
About the Edward Club, a program exclusive to Japan
One of the attractive support programs offered by TAG Heuer is the "Edward Club," which is open only to owners. Named after the company's founder, Edouard Heuer, the Edward Club is a program exclusive to Japan that was established in December 2012. Watches purchased at authorized retailers in Japan can register for free.
As a member of the Edward Club, you will receive a two-year extension to your international warranty service period, bringing the total to four years. Furthermore, you will also receive special member prices for repairs, including battery replacement, maintenance, and repair technician fees, all at reduced rates.
There are also various other campaigns being held, so please check the email newsletter and website for details.
Use of maintenance services
When wearing a watch, various factors can easily lead to problems, and maintenance services are a reliable solution in such situations.
Maintenance service details
TAG Heuer recommends that all of its watches have their water resistance tested annually, a service that can be performed at most authorized service centers, and every two years or if the watch fails the water resistance test.
The first step in maintenance is to perform preliminary operations such as removing the bracelet and opening the case to perform a diagnosis on the movement, checking its operation and functionality, and then calculating an estimate.
Once the estimate is complete, the necessary work is carried out. The case and bracelet operation involves completely disassembling the case and cleaning the case and bracelet with ultrasonic vibrations for approximately an hour.
Movement maintenance involves replacing the battery in a quartz movement, disassembling a mechanical movement and cleaning each part, reassembling the movement, oiling it, and adjusting its accuracy, before it is returned to its case.
Reasons for recommending official services
There are private watch repair shops that will maintain your watch, but we recommend official TAG Heuer service.
The main reason for this is that only authorized customer service centers carry genuine TAG Heuer parts.
Another benefit is that after maintenance, you will receive a one-year guarantee on the watch's proper functioning and water resistance.
How to get maintenance service
What is the best way to receive maintenance service for your precious watch? Let us explain the procedure.
Bring it to a directly managed or authorized store
The first method is to bring your watch to a Tag Heuer store or authorized retailer and request a repair. Tag Heuer has many branches around the world, including Japan. Please use the link below to find a store near you.
TAG Heuer Shop | Find your nearest authorized retailer
Pick-up service available
Another option is to use TAG Heuer's pickup service. By applying through the dedicated website below, a packing kit will be delivered to a specified location, such as your home or workplace. By using this system, users who do not have a shop near their home can also request delivery.
Pick-up service:http://customer-service.tagheuer.com/ja-jp/
Proper overhaul
The more precious your watch is, the more you should take good care of it and use it with love. By having it overhauled and maintained regularly by a TAG Heuer watch repair technician, you can continue to use it for many years to come.
Contact info: LVMH Watch & Jewelry Japan TAG Heuer Tel. 03-5635-7054
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