With a desire to surprise its customers around the world with seamless and personalized experiences, Cartier has launched a new customer-only platform,Cartier Care(Cartier Care)" will be launched. Customers can access the digital platform "Cartier CareThrough this service, customers will be able to receive a variety of services and personalized advice, further enriching their Cartier experience.
Services that enable a new level of experience for customers
Starting November 12, 2019, Cartier customers will be able to store their Cartier timepieces on a secure digital platform called
Cartier CareBy registering online with "Cartier Care," you can enjoy Cartier services such as an international limited warranty for up to eight years. For timepieces currently covered by the international limited warranty, the warranty period can be extended by registering online with "Cartier Care." In addition, new generation batteries and quartz movements for most timepieces are now guaranteed for up to six years instead of three, and owners of such watches will be notified in due course so that they can take advantage of this system.
Future offerings will include jewelry, watches, leather goods and accessories.
In addition to the complimentary initial sizing, polishing and cleaning service, in-boutique personalization services such as engraving based on the customer's handwriting and red box embossing are also being developed. In addition to the new collection, customers will also be offered the opportunity to borrow creations tailored to special moments in their lives.
To celebrate the launch of the Panthère de Cartier watch in 2017, Cartier offered owners of the original Panthère de Cartier watch a free battery change, polishing, and comprehensive technical check, a series of services that proved extremely popular. Following this, when the Santos de Cartier watch was released in 2018, a special program was introduced for owners of watches from the Santos 100 collection. This program offered a complete free service upon customer visit, as well as demagnetization, and was well received.
The Maison is also currently exploring the possibility of buying back timepieces from customers as part of a new service, allowing them to purchase the latest collections.
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Click first! Cartier Care
Contact info: Cartier Customer Service Center Tel. 0120-301-757
