Grand Seiko to Launch New Service Program on October 1st

Grand Seiko launched a new after-sales service program on October 1, 2021. In addition to digitizing the warranty and extending the warranty period to five years, the company will also establish a system for long-term repairs.

Revamped after-sales service content

　Seiko Watch Corporation launched a new after-sales service program for Grand Seiko on October 1, 2021. This new service aims to allow Grand Seiko purchasers to experience the joy, peace of mind, and high convenience of ownership. The main features of the program are as follows:

Warranty extension

　The biggest change is the extension of the warranty period. The decision was made to extend the warranty period from the previous three years to five years, and from October 1, 2021, Grand Seiko owners will be issued a five-year warranty certificate. As with the previous program, compensation will cover the watch itself (movement and case) and the metal bracelet.

　The same five-year warranty period applies to watches purchased between January 1 and September 30, 2021. Please note that this service only applies to watches purchased from authorized Grand Seiko retailers worldwide, and does not apply to parallel or second-hand products.

Electronic warranty card

　The benefits of digitizing warranties are significant. By digitizing and understanding the individually different warranty details at Seiko Watch, it will be possible to provide faster and more accurate service than before when a purchased product needs repair.

　Grand Seiko is strengthening its system, which allows highly specialized repair technicians to repair each and every watch over the long term. This is a manifestation of Grand Seiko's strong determination to further strengthen the strong relationship of trust between the brand and its customers.